Technology Experience Specialist, Corporate job opportunity at Netflix Inc.

Home Jobs In Philippines Tag: Engineering Operations Technology Experience Specialist, Corporate position at Netflix Inc


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Netflix Inc Technology Experience Specialist, Corporate
Experience: 1-year
Pattern: full-time
Country:
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Salary:
Status:

Engineering Operations

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degreeGraduate Certificate
loacation Manila, Philippines
loacation Manila....Philippines

Serve as the primary point of contact for users seeking technical assistance Responsible for learning how users experience technology through investigation, #documentation, and #categorization of #interactions with a focus on trends and contact reasoning Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management #workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements Identify and link Zendesk tickets that show a pattern of behavior/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization's strategy to learn from user experience Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with Netflix Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas Work to ensure Netflix’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed Flexibility in working hours to help meet the needs of the business

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