Service Advisor, Newcastle job opportunity at Tesla Inc.

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Tesla Inc Service Advisor, Newcastle
Experience: 1-year
Pattern: full-time
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Administration

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degreeHigh School (S.S.C.E)
Australia

#Answer #Phone Calls, #Emails and #Drive In’s to address any customer concern with the highest level of response and attention __ Return missed phone calls, emails along agreed KPI's __ Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention __ Accurately record issues and #data into Dealer Management System. Attention to detail critical __ Conduct Transactions w/ system; walk customer through correction and provide summary. Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the delivery time or pick up with each customer Follow up with Customer on services #provided; ensure they are satisfied with the work performed
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