Associate Energy Systems Technical Support Engineer job opportunity at Tesla Inc.

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Tesla Inc Associate Energy Systems Technical Support Engineer
Experience: 2-years
Pattern: hybrid
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Administration

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degreeDiploma
United States Of America

Provide the highest level of #customer support by answering customer inquiries __ Maintain a high fleet availability through pro-active #monitoring and resolving issues before they impact the customer _ Evaluate the needs of customers and work in a #creative, #pro-active manner to resolve technical issues with the battery systems Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system Determine if a technical solution can be resolved remotely or if on-site service is required Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary Accurately record issues and data into a CRM database This role may require shifted workweek to provide weekend support

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