Innkeeper - The Willows Inn job opportunity at Soho House & Co.

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Soho House & Co Innkeeper - The Willows Inn
Experience: 2-years
Pattern: hybrid
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Salary:
Status:

Administration

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degreeVocational
United States Of America

Providing great guest experience in person or on the phone. To fulfill the needs of our guests in a professional manner. __ Coordinating with #housekeeping regarding the #daily check in/ out sheet. Communicating immediately as guests check out and which guests have requested late check out/ early check in. __ Complete #Room 3Inspections based on the daily checklist behind housekeeping to ensure rooms are ready for check in. __ Answering the telephone with a professional greeting. __ Processing reservations / answering questions to the best of your knowledge / assisting guests as needed. Also understanding how to handle when faced with questions you do not have the answers readily available. __ Answering incoming emails in a timely manner. Effectively directing email inquiries to the correct team, department and management. __ Checking in / out guests in a professional and confidential manner with the guest's security in mind. Communicating early check or late check-out procedures to the guests and providing alternatives when necessary. __ Assist with luggage when guests checking in and out. __ Offer tour of property for new check-ins and communicate important Inn information such as: breakfast times / wine and hors d'oeuvres reception / pool hours / how to reach an Innkeeper / always get the registration card signed. __ Effectively following up with guests after check in to make sure check in experience went well. __ At check out if applicable saying good bye in person and always thank the guest for staying with us and inviting them back next time __ Taking care of guests requests varying on the guest, and finding alternative best solutions if not able to fulfill original request. __ Establish good guest connection and referring any information to the chef or noting any special requests in their Think Reservations folio for all Innkeepers knowledge. __ Specific guest service such as breakfast service / wine and hors d'oeuvres service / pool service and maintenance. __ Relaying Maintenance issues to the GM in a timely manner. __ Regulating cleanliness / order / temperature control / and lighting in all common areas __ Light housekeeping to include: laundry/dishes/ sweeping/ bussing/garbage when time permits __ Restocking of kitchen supplies and office supplies, reporting to management when supplies are running low.

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