GSC: Service Operations Wi-Fi L3 Support job opportunity at HSBC.

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HSBC GSC: Service Operations Wi-Fi L3 Support
Experience: 2-years
Pattern: hybrid
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Technology

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degreeTechnical Certificate
Poland

We have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries. Your role will be to provide leadership and drive on Incident calls when service impacting issues occur. Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services. Providing communication and governance to the issues. Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward. This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses. What you’ll do Primary Responsibility is to support all WIFI severity incidents globally being the SME point of contact. Have detailed working knowledge of WIFI infrastructure - Juniper/#MIST would be preferred. Possess expertise in managing Wi-Fi infrastructure. Expertise in handling wireless network troubleshooting to deliver desired performance or break-fix. Working with other IT teams including Incident Management during crisis and represent Connectivity. Working as part of a global team of Network Support Specialist. Work within global diverse team of engineers and vendors to provide support on a “follow the Sun" basis. Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to. Work with WIFI engineering team and Vendor to continuously improve the #service. Be willing to provide on-call support on a rotational basis - which is financially rewarded.

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