Head of Membership job opportunity at Soho House & Co.

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Soho House & Co Head of Membership
Experience: 1-year
Pattern: full-time
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Management

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Spain

Membership Acquisition & Development Own the full membership lifecycle: acquisition, onboarding, management, and retention of all members. Drive the quality of membership applications, ensuring that the House maintains a strong, vibrant, and diverse membership base aligned with the House Identity Plan. Personally, review membership applications, leading the approval process in collaboration with the Membership Committee and Membership Directors. Create, host and attend events within the House (minimum two nights a week), fostering strong relationships with existing members and engaging prospective members to attract high-quality applications, plus monitoring member quality and profile in the House ensuring it best suits the House Identity. Understand and deliver the membership headcount (approvals and leavers) and revenue targets and ensure these are met or exceeded through active management and outreach efforts. Successfully launch Soho Farmhouse Ibiza by achieving the opening membership targets and serving as the face of Soho Farmhouse Ibiza Being well- connected to the membership community in Ibiza beyond the House. __ Membership Retention & Member Experience Oversee the handling of member behaviour issues at the House, acting as a liaison between the member and Membership Behaviour Committee in case of any member disputes or behavioural concerns, ensuring proper documentation and resolution. Work with the Membership Manager to ensure personalized engagement with members who might be at risk of leaving, ensuring they feel valued and supported through regular touchpoints and supported through regular touchpoints and interactions. Lead efforts to minimise churn, proactively identifying at-risk members in partnership with the MST team and addressing issues to ensure long-term retention. Collaborate with the events team to curate a range of member-exclusive experiences that attract high-quality applicants and enhance current member satisfaction. __ Membership Committee Management Ensure the Membership Committee operates at the highest standard, regularly meeting with them in between meetings to ensure they feel valued and engaged. At Committee Meetings, ensure they propose new applicants, review recent applications, and take an active interest in strategic priorities for the House including feedback. Develop and implement innovative ideas to keep the Committee engaged, rewarded, and incentivised, ensuring they consistently contribute to the success of the House. Provide leadership and clear direction to ensure the Committee is aligned with the House’s goals and values. __ Local Outreach & Strategic Partnerships Create and execute a robust outreach program that positions Soho House as an integral part of the local community, ensuring representation at key external events and moments in the city. Build strategic relationships with local businesses, credible influencers, and cultural institutions to identify gaps in the membership and proactively pursue acquisition Act as an ambassador for Soho House, cultivating strong relationships outside the House to enhance our reputation and expand the potential membership. __ Team Management & Collaboration Manage and mentor the Membership Manager, ensuring they are equipped to handle member introductions, behaviour management, and administrative tasks. Provide clear goals and KPIs for the Membership Manager, offering regular feedback and guidance to ensure high performance and job satisfaction. Foster a collaborative, dynamic team culture in partnership with the GM/Ops team, plus Member Relations and the Events team, focused on delivering exceptional member experiences and meeting targets. Support Membership Manager in planning monthly email headlines, to ensure members are always up-to-date on the key moments happening across Membership, Events, and Operations at the House __ Reporting & KPI Tracking Track membership data and KPIs, including application submission rates, retention rates, churn, and revenue Understand these metrics so you can provide insights and recommendations for improvement. Maintain an active knowledge of industry trends, competitor offerings, and local market developments to inform membership strategy and decision-making. #soho #spain

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