Deal Contract Assist Concierge Manager job opportunity at Infosys.

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Infosys Deal Contract Assist Concierge Manager
Experience: 3-years
Pattern: full-time
Country:
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Salary:
Status:

Architect

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degreeBachelor's (B.Sc.)
Malaysia

Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”) __ Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings Hands-on with L1 escalations and resolve challenges before any official management escalations. Daily involvement in support to agent and Seller on all relevant discussions and meetings Providing accessibility and agility to cross-support regional POD teams on prioritized / urgent cases __ Supporting Service Delivery Leads on meetings with Sales Leads on feedback and issues as needed Exception handling: Manages exceptions that are needed to process a deal that does not follow the standard processing rules. __ Deal prioritization: Reviews prioritization requests from MS and works with operations to prioritize the cases and follow through providing regular updates to the requestor. Deal consulting: Works with MS business support teams to review critical deals and identify the exceptions required to process the deal and the level of approvals needed __ Escalation support: Manages cases that have been escalated and provide resolution working along with operations. Identify potential opportunities for process & policy enhancement to improve efficiency and experience. __ #Jobs #Hiring #Associate

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