Engagement Manager (West Region) job opportunity at Axon.

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Axon Engagement Manager (West Region)
Experience: 3-years
Pattern: remote
Country:
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Salary:
Status:

Manager,

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degreeDiploma
loacation Austin, Texas, Denver, Colorado, United States; Phoenix, Arizona,Seattle, Washington, United States Of America
loacation Austin, Texas,..........United States Of America

Product Expertise: Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs. __ Training: Go onsite and conduct engaging, hands-on training for every role within an agency to help them become masters of Prepared and ensure they are leveraging the platform in the ways that benefit them most. __ Engagement Tracking & Intervention: Monitor customer usage metrics and proactively address any areas for improvement, ensuring #customers are achieving their goals and adhering to best practices. __ Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with CSMs, #product, support, and engineering teams to ensure blockers to engagement are identified and customer feedback is integrated into future development. __ Issue Resolution: Triage and resolve customer issues in collaboration with the #technical support team, providing prompt solutions and maintaining a positive customer experience

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