Embedded Technical Account Manager (Onsite) job opportunity at Axon.

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Axon Embedded Technical Account Manager (Onsite)
Experience: 5-years
Pattern: full-time
Country:
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Status:

Manager

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degreeDiploma
loacation Barrie Ontario, Canada
loacation Barrie Ontario....Canada

Achieve expertise in Axon #technologies, including Axon Evidence, body cameras, and Fleet system. __ Serve as the primary technical liaison between Axon and the #customers. __ Participate in operational and technical meetings, ensuring effective communication and collaboration. __ Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. __ Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary. __ Ensure Service Level Requirements (SLRs) and contractual obligations are met. __ Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. __ Communicate customer feedback across Axon teams and collaborate to drive product improvements. __ Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration. __ Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. __ Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. __ Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). __ Assist in customer security assessments and vendor refresh assessments for major architectural changes. __ Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes. __ Maintain and administer deployment records, including shipment tracking and RMA’s. __ Develop and enhance #technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension.

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