Data Center Operation Technician , Operations, IT Support & Engineering job opportunity at Amazon Inc.

Home Jobs In Australia Tag: Project/Program/Product Management--Technical Data Center Operation Technician , Operations, IT Support & Engineering position at Amazon Inc


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Amazon Inc Data Center Operation Technician , Operations, IT Support & Engineering
Experience: 2-years
Pattern: full-time
Country:
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Status:

Project/Program/Product Management--Technical

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degreeBachelor's (B.Sc.)
Australia

You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are: Problem Solving: - Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently - Escalation point and technical troubleshooter for all Systems and problems - Deep diving into Linux server issues - XEN service virtualization troubleshooting __ Technical: - Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical - Remediation of physical layer outages, both Systems & Network - Remediation or recovery of physical power issues on racks - Participate in Data centre power & cooling events _. Operations: - Meet 24x7 On-Call requirements and response during shift rotations. - Install & configure racks of hosts in line with internal SLAs - Triage & resolve trouble tickets for all devices in your region - Data centre point of contact for all High Severity issues - Physical replacement of server and network device parts - Ensure correct rotation of parts & spares - Help define metrics to increase our customer uptime - Enforcing Amazons Security Best Practices - Interact with third party vendors & contractors - Contribute ideas to improve operational efficiency __ Project Management: - Participate in and deliver on a number of high impact small to mid-scale projects - Participate in team meetings for metric analysis and project status updates - Help build the world’s largest Cloud infrastructure _. Hiring & Mentoring: - Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews - Share knowledge and help educate less technical staff on the best practices related to all service owner issues __ This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation. _. Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

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