Customer Experience Specialist, Melbourne job opportunity at Tesla Inc.

Home Jobs In Australia Tag: SPECIALIST Customer Experience Specialist, Melbourne position at Tesla Inc


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Tesla Inc Customer Experience Specialist, Melbourne
Experience: 1-year
Pattern: full-time
Country:
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Salary:
Status:

SPECIALIST

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degreeHigh School (S.S.C.E)
Australia

Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience. _. Educate customers about the basic features and functions of their vehicles. _. Assist the Store Leader with delivery operations to ensure an exceptional customer experience. _. Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level. _. Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners. Stay informed about industry trends and best practices. _. Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery. _. Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company. _. Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams). _. Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy. _. Identify and overcome objections and obstacles, including charging and customer education. _. Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards. _. Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements. _. Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management. _. Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures. _. Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience. _. Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities. _. Uphold a professional appearance at all times.

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