Delivery Process & Governance Lead job opportunity at dLocal.

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dLocal Delivery Process & Governance Lead
Experience: 7-years
Pattern: full-time
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Lead

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degreeBachelor's (B.A.)
loacation Amsterdam, Netherlands
loacation Amsterdam....Netherlands

Own and evolve the global Delivery process library (workflows, SOPs, stage gates), including Go‑Live readiness criteria with artifacts and checks distributed across HubSpot (deal-level) and Jira (implementation tasks). Run cross-functional governance with Solutions, Implementation, Commercial, Product, and Legal; maintain RACI and handoff standards across regions, keeping HubSpot/Jira workflows in sync. Standardize delivery-dependent business processes (intake, triage handoffs, change requests, incident-to-problem) with SLAs/OLAs, controls, and clear success metrics mapped to HubSpot fields and Jira issue types. Define and maintain Delivery AI Principles and guardrails; ensure responsible AI usage is operationalized in templates, Jira workflows, and HubSpot playbooks. Partner with Insights on KPI taxonomy and reporting; ensure each process has instrumented inputs/outputs across HubSpot, Jira, and data warehouse/BI. Apply core PM skills: plan/govern process changes, run project ceremonies, manage risks/RAIDs, and drive timely adoption and change management. What skills do I need? 7–10+ years in Delivery/Operations Excellence, PMO, or Process Governance in fintech/SaaS or similarly complex environments. Demonstrated experience standardizing multi-region processes and running governance (#RACI, #stage gates, #versioning), with hands-on HubSpot and Jira workflow configuration/administration familiarity. Strong PM capabilities: planning/execution, RAID logs, stakeholder management, and change enablement; able to align cross-functional teams to clear milestones. Working knowledge of BPMN/lightweight process tools; integrating controls, SLAs/OLAs, and quality checks into HubSpot properties/pipelines and Jira workflows. Excellent written/verbal communication; crisp SOPs/templates, strong facilitation. Nice to have: operationalizing AI guardrails and policy-to-process translation; HubSpot admin/Jira workflow scheme experience.

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