Technology Experience Domain Specialist - Studio Production job opportunity at Netflix Inc.

Home Jobs In United States Of America Tag: Technology Technology Experience Domain Specialist - Studio Production position at Netflix Inc


bot
Netflix Inc Technology Experience Domain Specialist - Studio Production
Experience: 1-year
Pattern: remote
Country:
apply Apply Now
Salary:
Status:

Technology

Copy Link Report
degreeOther
United States Of America

Act as an internal handoff path for Support Specialists to deepen learning and resolution for new bugs/issues warranting extensive research in a specific domain. Provide #Training, documentation, and coaching for existing TES (Tier 1 Support) and new hires. Resolve #escalated support that cannot be solved by Tier 1 Support Specialists with solutions requiring team education and/or documentation, as well as performing escalations to Engineering for bugs and issues. Responsible for cohesive organization and articulation of the user experience learnings within your domain to your peers, Productivity Specialists, and partners. Curate the Ntech #Jira backlog for the specified domain. Incorporate feedback from both Jira as well as close interaction with stakeholders through periodic meetings and syncs. Collaborate with Productivity Specialists around data, context, and insights of user friction, prioritize enhancement opportunities, and ensure data completeness/hygiene necessary to inspire action and results. Collaborate on Ntech #projects and initiatives by applying domain knowledge and data insights. Maintaining domain specific knowledge within the Help Center, by creating, managing and measuring the contents and its effectiveness. During low staffing or peak time, Domain Specialists will lean into supporting the general #support ticket queue depending on the business need. | Pod Specific RESPONSIBILITIES Serve as a subject matter expert and point of contact on escalation of critical production planning blockers including affecting products such as Slate Manager, Production Center, Starship, Netflix Studio Account, Production Academy, Production Manual, and Script Breakdown. Partner closely with Workforce Productivity Specialists (WPS) to analyze support trends, identify recurring issues, and advocate for product improvements. Analyze quarterly support findings to identify patterns and recommend improvements to production planning applications. Participate in product feature testing, bug bashes, and supportability reviews for new production planning tools and features. Cultivate training resources for newly joining TES in the Production Planning Pod. Facilitate upskill sessions for said group. Contribute to knowledge base articles on workarounds and production workflows and terminology to effectively troubleshoot issues within production planning tools. Master the interconnections between various production systems and how they impact the overall production lifecycle. Collaborate with global production teams to resolve technical issues that may affect production schedules and deliverables. Maintain awareness and communication of upcoming application releases and migrations (such as Netflixpartner.com migrations) that may impact production planning workflows. Participate in, and contribute to regular Production Planning Pod meetings and stakeholder meetings with partners in Warsaw and the US, to stay informed about emerging issues, product updates, and technical changes. Refine understanding of production data structures (e.g., PTPs, distribution groups, talent profiles) to effectively troubleshoot user access and data visibility issues. Stay informed about the production technology ecosystem, including upcoming integrations (e.g., Content Atlas, Prequel) and migrations. Maintain relationships with key stakeholders in Production Solutions, CBPS, Studio Production Engineering, and other partner teams. Support TES across different support phases with varying levels of proficiency.

Other Ai Matches

Technology Audit Manager Applicants are expected to have a solid experience in handling Auditing related tasks
remote-jobserver Remote
Software Development Engineer in Test 5 - TV & Web Player Platform Applicants are expected to have a solid experience in handling Engineering related tasks
Director, Product Management, Plans and Pricing Applicants are expected to have a solid experience in handling Product Management related tasks
remote-jobserver Remote
Analytics Engineer 5 - Member Insights Engineering Applicants are expected to have a solid experience in handling Data & Insights related tasks
Analytics Engineer Intern - Content Decision Sciences and Conversation Scaling, Summer 2026 Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Engineering Manager, JVM Ecosystem Applicants are expected to have a solid experience in handling Engineering related tasks
Manager, Production Management - Thailand Applicants are expected to have a solid experience in handling Content Production related tasks
Technology Experience Specialist, Corporate Applicants are expected to have a solid experience in handling Engineering Operations related tasks
Expression of Interest - Feature Animation, Technical Directors and R&D Engineers, Sydney Applicants are expected to have a solid experience in handling Feature Animation related tasks
remote-jobserver Remote
Software Engineering L5, Ads Campaign Management Applicants are expected to have a solid experience in handling Engineering related tasks
Associate, FP&A, Enterprise Operations Applicants are expected to have a solid experience in handling Financial Planning and Analysis related tasks
remote-jobserver Remote
Distributed Systems Engineer (L6) - Managed Compute Applicants are expected to have a solid experience in handling Engineering related tasks
Specialist, Business Affairs (Content Licensing and Strategic Partnership) - Japan Applicants are expected to have a solid experience in handling Legal related tasks
Manager, Creative Producer BP and PM Applicants are expected to have a solid experience in handling Program Management related tasks
Creative Manager - Thailand Applicants are expected to have a solid experience in handling Content Development & Acquisition related tasks
Manager, Product Consumer Insights - Commerce Applicants are expected to have a solid experience in handling Data & Insights related tasks
remote-jobserver Remote
Staff Product Designer, Cloud Infrastructure Applicants are expected to have a solid experience in handling Product Design related tasks
Specialist, Ads Marketing - Project Management Applicants are expected to have a solid experience in handling Marketing related tasks
Associate, Content Finance & Strategy - Japan Applicants are expected to have a solid experience in handling Analyst related tasks
Site Reliability Engineer L5 Applicants are expected to have a solid experience in handling Engineering related tasks
Retail Specialist, Spain and Portugal Applicants are expected to have a solid experience in handling Specialist related tasks
Technology Experience Specialist, Studio Applicants are expected to have a solid experience in handling Engineering Operations related tasks
remote-jobserver Remote
Machine Learning Scientist (L4/5) - Studio Media Algorithms Applicants are expected to have a solid experience in handling Data & Insights related tasks