Customer Onboarding Manager job opportunity at Rentable.

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Rentable Customer Onboarding Manager
Experience: 6+years
Pattern: remote
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Customer Onboarding

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degreeGraduate Certificate
United States Of America

As an Onboarding Manager – Daylight, you’ll lead high-impact implementations of #Rentable’s #revenue #management #platform and help define how Daylight onboarding operates at scale. You’ll manage each engagement from kickoff through go-live and transition to Customer Success, ensuring customers achieve time-to-value quickly and confidently. Daylight is a technically complex product that sits at the center of a customer’s pricing and operational workflows. This role requires a higher-level operator who can navigate product nuance, guide customers through data and configuration decisions, and build repeatable onboarding processes as we grow. You’ll serve as a trusted advisor for customers and a key internal partner to CS, Product, and Support, shaping the onboarding playbook as the function matures. Own and lead end-to-end onboarding for new Daylight customers, from project kickoff through go-live and handoff to the CSM, ensuring a smooth, high-confidence launch. __ Drive technical and #operational readiness, guiding customers through data validation, configuration, integrations, and platform setup required for revenue management workflows. __ Act as a senior subject matter expert on Daylight and multifamily revenue management concepts (pricing strategy, comps, occupancy/availability dynamics, constraints, seasonality, etc.). __ Design, build, and refine scalable onboarding processes—templates, milestones, documentation, enablement artifacts, and customer best practices. __ Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes and improve the customer experience. __ Manage multiple complex implementations simultaneously, coordinating stakeholders across customer teams and Rentable functions. __ Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion. __ Support internal teams with Daylight expertise, including troubleshooting, playbook contribution, and internal enablement. __ Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity.

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Customer Onboarding Manager Applicants are expected to have a solid experience in handling Customer Onboarding related tasks