Optical Customer Success Engineer job opportunity at Nokia.

Home Jobs In United States Of America Tag: Engineer Optical Customer Success Engineer position at Nokia


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Nokia Optical Customer Success Engineer
Experience: 7-years
Pattern: hybrid
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Engineer

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degreeBachelor's (B.Sc.)
loacation Dallas, Texas ; Sunnyvale, California, United States Of America
loacation Dallas, Texas ..........United States Of America

Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, #engineering, and #management personnel. __ Serve as the single point of contact and liaison between customer and Infinera services and support. __ Responsible for the facilitation of “White Glove” Customer Service and Support Delivery __ Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Infinera. __ Document and operationalize a methodical and proactive customer specific play book comprised of a customer journey map, a success and #communication plan, a customer specific de-escalation process and a methodical pre-defined/scheduled engagement plan. __ Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction. __ Develop custom reporting for customer programs including services performance, product quality, overall customer #health.

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