Scaled Customer Success Manager job opportunity at Prolific.

Home Jobs In United Kingdom Tag: Customer Success Scaled Customer Success Manager position at Prolific


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Prolific Scaled Customer Success Manager
Experience: 1-year
Pattern: full-time
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Customer Success

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degreeBachelor's (B.Com.)
loacation London, United Kingdom
loacation London....United Kingdom

What started as a research-driven idea has evolved into the world’s most trusted infrastructure for human data. Today, tens of thousands of researchers from top universities across the globe rely on Prolific to power their work, from peer-reviewed studies to the next generation of #technological breakthroughs. We're doubling down on our mission to serve the academic community, deepening relationships, building smarter tools, and making high-quality human data more accessible than ever. Own outcomes for 5,000–10,000 #researchers across lifecycle stages (new, active, at-risk, dormant). __ Monitor health scores and sentiment and proactively intervene when researchers show signs of struggle or disengagement. __ Balance automation with humanity, know when to send a personal note or hop on a call. __ Help to #design, test and execute playbooks for activation, expansion, reactivation, and retention using email, in-app messaging, video, and targeted outreach. __ Run weekly office hours and create content to support and educate researchers. __ Identify patterns in your portfolio and escalate insights to improve #product, content, or processes. __ Understand the research journey: grant cycles, IRB hurdles, publication pressures, semester schedule.

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Scaled Customer Success Manager Applicants are expected to have a solid experience in handling Customer Success related tasks