Senior Manager, Workplace Technology job opportunity at Mozilla.

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Mozilla Senior Manager, Workplace Technology
Experience: 10-years
Pattern: remote
Country:
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Senior Manager

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degreeTechnical Certificate
United States Of America

Leadership & Strategy Own the Workplace #Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations. __ Define, implement, and operationalize Enterprise Service and Data #architecture to enable secure and efficient automated self-serve workflows across the organization. __ Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement. __ Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively. __ Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning. Operational Excellence & Governance __ Lead #operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences. __ Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast. __ Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy; manage exceptions and review cycles. __ Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains. __ Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace #Technology domain. __ Financial, Vendor, and Asset #Management __ Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability; present quarterly business reviews with data-backed decisions. __ Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation) to simplify the estate and optimize cost. __ User Experience & Enablement __ Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation for events and all-hands. __ Define the enterprise search strategy and roadmap; integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption and time-to-answer. __ Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes. __ Partner closely with #IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations.

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