Data Analyst, Customer Intelligence job opportunity at GitLab.

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GitLab Data Analyst, Customer Intelligence
Experience: 3-years
Pattern: remote
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Analyst

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United States Of America

As an #Analyst focused on #Customer Intelligence products, you will own the end-to-end development process for data products - from business requirements gathering, to dashboard development, to the delivery of actionable insights and recommendations. You will develop a deep understanding of our user base and their customer journey, collaborating closely with our Go-To-Market and Product teams to break ground on new analyses and evolve our insights & analytics capabilities. You will be in a highly cross-functional role with opportunities to partner with GitLab team members, both within the Enterprise Data Team (including Data Engineers, Analytics Engineers, and Data Scientists) as well as with our functional partners (including Sales, Marketing, Finance, Customer Success, and Product). __ What you’ll do Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them __ Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement __ Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment. __ Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way __ Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development __ Influence and contribute to the long-range strategy and goals of the Analytics team __ Advocate for improvements to data quality, security, and performance across the data lifecycle __ Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports __ Support business teams to maximize the value derived from customer and behavioral data

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