Embedded Professional Services Engineer job opportunity at Axon.

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Axon Embedded Professional Services Engineer
Experience: 5-years
Pattern: remote
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Engineering

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degreeBachelor's (B.Sc.)
loacation Sofia, Bulgaria
loacation Sofia....Bulgaria

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system. Serve as the primary technical liaison between Axon and the customers. Participate in operational and technical meetings, ensuring effective communication and collaboration. Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary. __ Ensure Service Level Requirements (SLRs) and contractual obligations are met. Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements. Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration. Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. __ Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). Assist in customer security assessments and vendor refresh assessments for major architectural changes. Maintain knowledge of the customer’s technical landscape,including #infrastructure, #policies, and #procurement processes. Maintain and administer deployment records, including shipment tracking and RMA’s. Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension.

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