Software Technical Account Manager - TSA job opportunity at Axon.

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Axon Software Technical Account Manager - TSA
Experience: 4-years
Pattern: On Site
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Status:

Software

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degreeBachelor's (B.Sc.)
loacation Richmond, Virginia, Washington DC, United States Of America
loacation Richmond, Virg..........United States Of America

Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. __ Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. Collaborate Across Teams: Work closely with cross-functional teams, including #engineering, #product management, and #sales, to ensure a seamless customer experience. Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. _. Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

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