Teamlead Product Support (x/f/m) job opportunity at Doctolib.

Home Jobs In Germany Tag: Team Lead Teamlead Product Support (x/f/m) position at Doctolib


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Doctolib Teamlead Product Support (x/f/m)
Experience: 3-years
Pattern: full-time
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Team Lead

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degreeTechnical Certificate
loacation Berlin, Germany
loacation Berlin....Germany

Responsibility for #managing and maintaining the performance of a first-level support team and ensuring compliance with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) __ Responsibility for the prompt and effective processing of email and telephone inquiries to ensure the highest customer satisfaction. __ Evaluation and reporting of team-specific KPIs for continuous optimization of service performance Close cooperation with trainer, #sales, #marketing and product development teams for holistic customer satisfaction __ Escalation management for quality or performance deviations

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