Customer Service Representative for Payment Transactions (m|f|d) job opportunity at Süwag Energie AG.

Home Jobs In Germany Tag: Customer Service Customer Service Representative for Payment Transactions (m|f|d) position at Süwag Energie AG


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Süwag Energie AG Customer Service Representative for Payment Transactions (m|f|d)
Experience: 1-year
Pattern: full-time
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Customer Service

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degreeDiploma
loacation Frankfurt Höchst, Hesse, Germany
loacation Frankfurt Höch..........Germany

Optimization and #Digitalization: You develop fresh ideas for the further #development of our work processes – always with a focus on automation, efficiency and our #corporate strategy. __ #Payment management: You ensure the smooth processing of incoming payments – manually or automatically – and investigate payments with a clear eye for detail. __ Customer contact and advice: You are the first point of contact for our customers with questions about #payments – whether by phone, chat or social media – and ensure clarity and satisfaction. __ Bookings and Account #Reconciliation: You take care of the preparation and follow-up of bookings, clarify complex payment cases and bring order to unclear payment processes. __ System #maintenance and testing: You perform #functional tests on our systems and ensure that everything runs smoothly – digitally and efficiently. __ Monitoring and Process Evaluation: You monitor market communication, analyze process metrics and use the insights to improve our payment processing processes. __ Data maintenance: You carefully update customer #data and contribute to a positive customer experience through precise communication across all channels. __ Teamwork and interface communication: You keep the flow of information to all participating organizational units and work closely with your colleagues.

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