PC Support Technician job opportunity at Amentum.

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Amentum PC Support Technician
Experience: 2-years
Pattern: full-time
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Support Technician

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loacation Annapolis Junction, MD, United States Of America
loacation Annapolis Junc..........United States Of America

Responsibilities: This position will be used to fill a full-time permanent, Information Systems #Support #Specialist position within the Office of Information Technology located in the Arundel Center in Annapolis, MD. This position provides lead training for cloud solutions such as G Suite, serve as on-going adoption analyst for new technologies, solves deployment challenges and works to create CM knowledge bases/artifacts for all County staff. Provide secondary technical support for customer support center. Including cloud based applications such as G Suite and other office automation software. A background check is required for this position. This position will be the change manager and primary point of contact for low/mid-level complexity projects, lead the process of planning and delivering end user training services; communicate the features and benefits of office automation solutions, Aid in the #analysis, design, #testing, and #support activities for adopted solutions; develop adoption strategies and incorporate into planning documents; design surveys to measure change readiness, usage and satisfaction; conduct needs analysis to identify business requirements and end users needs that may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 1 software resolutions. This is an operational position to include training projects and working directly with end users to insure a full understanding, troubleshooting and usage of new technologies. In addition to specific project activities, technical support will include supporting a variety of computer platforms and software. These systems include PC’s and Tablets, softwares such as: G suites, and similar technologies.

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