Senior Customer Success Manager job opportunity at Domino Data Lab.



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Domino Data Lab Senior Customer Success Manager
Experience: 4-years
Pattern: remote
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Salary:
Status:

Manager

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degreeDiploma
United States Of America

Represent #Domino during a pivotal period in the #customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded #market __ Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers __ Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) __ Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process __ Leverage #data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business __ Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle __ Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way __ Maintain and report an accurate forecast for all renewals in your portfolio __ Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

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