Enterprise Customer Success Manager job opportunity at Synthesia.

Home Jobs In United States Of America Tag: Customer Success Enterprise Customer Success Manager position at Synthesia


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Synthesia Enterprise Customer Success Manager
Experience: 6-years
Pattern: hybrid
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Customer Success

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degreeBachelor's (B.Sc.)
loacation North America, United States Of America
loacation North America....United States Of America

Reporting into the Head of #Customer #Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Build and nurture strong relationships with key stakeholders to drive retention and growth Conduct discovery with customers to understand business objectives and uncover new use cases Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows. Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes Ensure ROI and value is communicated and understood by the customer Proactively monitor customer health, including potential risks to renewals and expansion opportunities Own commercial conversations and all aspects of the renewal process Collaborate with internal teams to ensure seamless #onboarding, #support, and resolution of customer issues __ About you... Customer-facing experience in Customer Success Management / Client Service / #Account #Management or similar ideally in #B2B #SaaS A customer-centric mindset with a passion for delivering exceptional customer experiences Proactive and organized with the ability to prioritize against competing demands Experience in managing a book-of-business along with KPIs A track record in managing account risk, forecasting accurately, and identifying growth opportunities Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption. Strong discovery skills resulting in a clear understanding of business goals and use case identification Experience using sales methodology frameworks to close renewals (MEDDPICC preferred) Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly. Ability to work collaboratively with cross-functional teams, including sales, product and support. You must be based in NYC metro area __ The good stuff... In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast-growing Series D startup Hybrid working environment for NY based employees 100% Medical, Dental & Vision 401k Plan Paid parental leave 25 days of annual leave + Public holidays + paid sick leave Fun culture with regular socials A generous referral scheme A brand new computer + monitor

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