Strategic Customer Success Manager job opportunity at Synthesia.

Home Jobs In United States Of America Tag: Customer Success Strategic Customer Success Manager position at Synthesia


bot
Synthesia Strategic Customer Success Manager
Experience: 6-years
Pattern: hybrid
Country:
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeBachelor's (B.A.)
loacation New York; North America, United States Of America
loacation New York; Nort..........United States Of America

Reporting into the Head of #Customer #Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Build and nurture strong relationships with key stakeholders to drive retention and growth Conduct discovery with customers to understand business objectives and uncover new use cases Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes Ensure ROI and value is communicated and understood by the customer Proactively monitor customer health, including potential risks to renewals and expansion opportunities Own commercial conversations and all aspects of the renewal process Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues __ About you... Customer-facing experience in #Customer #Success #Management / Client Service / #Account #Management / Technical Account Management / Implementation or similar ideally in #B2B #SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted #advisor relationship with our clients, driving value from #Synthesia #products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the #Synthesia platform Retention and growth of our enterprise clients Ensuring #ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London and can work hybrid 2 days per week __ At Synthesia we expect everyone to... Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun __ The good stuff... In addition to being a part of a great team, working in a fun and innovative environment, we offer... A hybrid setting for NY employees A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave 25 days of annual leave + public holidays + paid sick leave 100% Medical, Dental & Vision 401k Plan A generous referral scheme Fun culture with regular socials A brand new computer + monitor

Other Ai Matches

Strategic Finance Associate Applicants are expected to have a solid experience in handling Finance related tasks
Enterprise Customer Success Manager - London Applicants are expected to have a solid experience in handling Customer Support related tasks
Sales Development Representative - London Applicants are expected to have a solid experience in handling Sales related tasks
Senior Product Designer Applicants are expected to have a solid experience in handling Product Design related tasks
Business Talent Acquisition Partner Applicants are expected to have a solid experience in handling Recruiter related tasks
Director, Customer Success Applicants are expected to have a solid experience in handling Customer success related tasks
Sales Development Manager - NYC Applicants are expected to have a solid experience in handling Sales related tasks
Software Engineer, Back End Leaning (Tech Lead Level) Applicants are expected to have a solid experience in handling Software Engineer related tasks
Sales Development Representative - German Speaker Applicants are expected to have a solid experience in handling Sales related tasks
Lead Software Engineer, front end (L5/6) Applicants are expected to have a solid experience in handling Engineering Developer related tasks
Enterprise Account Executive Applicants are expected to have a solid experience in handling Sales related tasks
Sales Commissions Analyst Applicants are expected to have a solid experience in handling Sales related tasks
Social-First Video Editor (Senior) Applicants are expected to have a solid experience in handling Video Editor related tasks
Lead Enterprise Product Marketing Manager Applicants are expected to have a solid experience in handling Marketing related tasks
Director, Digital Customer Success Applicants are expected to have a solid experience in handling Digital Director related tasks
Senior Research Engineer - Data Applicants are expected to have a solid experience in handling Engineering related tasks
Lead Software Engineer, front end (L5/6) Applicants are expected to have a solid experience in handling Engineering related tasks
Digital Customer Success Manager Applicants are expected to have a solid experience in handling Customer success related tasks
Junior Digital Designer - London Applicants are expected to have a solid experience in handling Digital Designer related tasks
Accounting & Procure-to-Pay Associate Applicants are expected to have a solid experience in handling Accounting related tasks
Digital Designer (mid-level) Applicants are expected to have a solid experience in handling Digital Designer related tasks
Business Talent Acquisition Partner Applicants are expected to have a solid experience in handling Recruiter related tasks
Field Marketing Manager - US Applicants are expected to have a solid experience in handling Marketing related tasks