Director, Service Operations job opportunity at Synthesia.

Home Jobs In United States Of America Tag: Operations Director, Service Operations position at Synthesia


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Synthesia Director, Service Operations
Experience: 10-years
Pattern: full-time
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Operations

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degreeBachelor's (B.Sc.)
loacation Houston, TX, United States Of America
loacation Houston, TX....United States Of America

Leadership & Service Operations #Leads and manages a comprehensive, multi-tiered support #organization (Tier 0 – Tier 3), encompassing self-service, technical support, escalations and expert-level resolution teams. Establishes a unified global service model, aligning workflows, SLAs, KPIs and escalation protocols. Hands on and leads by example; works directly with our clients on engagement troubleshooting sessions, creating documentation, training and knowledge transfer to the teams. __ Inspires and develops a high-performance team culture with a focus on innovation, professional growth and #operational excellence. Oversees the quality assurance (QA) function, ensuring customer feedback loops improve product quality, support accuracy, and overall customer experience. Partners with Product and #L&D to #design ongoing training and development programs tailored to service innovation, #AI tools, and advanced analytics.

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