Quality Assurance Analyst, AI Delivery job opportunity at CRESTA.

Home Jobs In United States Of America Tag: QAQC Quality Assurance Analyst, AI Delivery position at CRESTA


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CRESTA Quality Assurance Analyst, AI Delivery
Experience: 3-years
Pattern: remote
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QAQC

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degreeBachelor's (B.Sc.)
United States Of America

We’re looking for a #Quality #Assurance #Analyst to ensure #Cresta’s #AI systems perform with accuracy, fairness, and #compliance. You’ll #audit AI-generated conversations, evaluate model behavior, and deliver feedback that improves model performance and customer trust. __ Key Responsibilities: Review AI-generated summaries for accuracy and completeness; provide feedback to improve models. Conduct behavioral audits to verify agent triggers and responses match expected outcomes. Perform redaction audits to protect sensitive customer data. Run bias audits to detect and document fairness issues. Compare audio and text for transcription accuracy. Support Opera platform #maintenance and rule configuration to keep AI outputs accurate. __ Preferred: Familiarity with conversational AI or annotation tools Experience with bias / redaction audits or speech-to-text QA __ Perks & Benefits: Competitive pay and equity Medical, dental, vision coverage Flexible PTO, remote-first culture Monthly wellness stipend & home-office support

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