Program Director job opportunity at CRESTA.

Home Jobs In United States Of America Tag: Program Management Program Director position at CRESTA


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CRESTA Program Director
Experience: 13-years
Pattern: remote
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Program Management

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degreeBachelor's (B.Sc.)
United States Of America

The #Program #Director, #Strategic #Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across #Cresta’s largest and most strategic enterprise customers (>$5M ARR). In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, #Conversation #Design and #Customer #Engineering, ensuring flawless execution and measurable business impact. This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the #AI era. You’ll partner closely with #Sales and Executive Leadership to drive growth, adoption, and advocacy across #Cresta’s most valuable customer relationships. __ What You’ll Do: Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies. Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform. Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction. Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth. Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service. Technical Product Knowledge Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks. Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation. __ What We’re Looking For: 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains. Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups. 3+ years of experience managing or mentoring implementation or delivery teams. Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs. Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity. Strong financial acumen and ability to connect technical outcomes to business value and ROI. Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations. Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy. Willingness to travel up to 20% for executive engagements and key customer milestones. __ Bonus Points: Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.

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