Embedded Expert - SaaS Software (Contact Center) job opportunity at CRESTA.

Home Jobs In United States Of America Tag: Contact Center Embedded Expert - SaaS Software (Contact Center) position at CRESTA


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CRESTA Embedded Expert - SaaS Software (Contact Center)
Experience: 2-years
Pattern: remote
Country:
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Salary:
Status:

Contact Center

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degreeProfessional Certificate
United States Of America

Work closely with #customers to operationalize their program #strategy using Cresta's self-service product, Opera. __ Obtain #Opera certification and utilize keyword and utterance rules to identify key moments in #contact center conversations and set up resulting actions. __ Utilize Cresta's voice #analytics #tools to understand emerging topics in contact center conversations and communicate them to the customer. __ Monitor #trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations. __ Use Cresta's self-service tools to align the customer's business priorities with the contact center #operations. __ Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center #data. __ Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools. __ Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.

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