Customer Support Engineer, India job opportunity at Together AI.

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Together AI Customer Support Engineer, India
Experience: 5-years
Pattern: remote
Country:
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Customer service

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degreeVocational
India

#Engage directly with #customers to tackle and resolve complex #technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time. __ Become a #product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams. __ Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction. __ Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support). __ Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers. __ Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.
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