Customer Support Engineer job opportunity at Together AI.

Home Jobs In United States Of America Tag: Customer service Customer Support Engineer position at Together AI


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Together AI Customer Support Engineer
Experience: 5-years
Pattern: hybrid
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Customer service

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degreeVocational
loacation San Francisco, United States Of America
loacation San Francisco....United States Of America

#Engage directly with customers to tackle and resolve complex #technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time. __ Become a #product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to #Engineering and Product teams. __ Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction. __ Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support). __ Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers. __ Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our #customers.
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