HR Specialist (m/f/d) for Customer Services job opportunity at Deutsche Telekom.

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Deutsche Telekom HR Specialist (m/f/d) for Customer Services
Experience: 1-year
Pattern: full-time
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Specialist

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degreeBachelor's (B.Sc.)
loacation Timisoara, Romania
loacation Timisoara....Romania

Provides support for #Deutsche #Telekom Services Europe in the field of #Customer #Services and relevant #HR topics and processes. __ Process HR tickets by using our workflow management tool, following German law and labor agreements of Deutsche Telekom Group and finishes them in high quality and due time. __ Communicate with customers by e-mail or phone to answer their individual questions. __ Support Product Management to improve our HR products and to create an excellent customer experience! __ Report IT incidents and foster best possible solutions. __ Practice close cooperation with other departments __ Maintain process documentation and special procedures in our knowledge management system. __ Process critical issues and complaints to meet our customers’ needs. Use escalation procedures if necessary. __ Provides training for the new joiners if necessary __ Offers support on difficult and complex topics to their junior colleagues __ Addresses process difficulties to Process Manager __ Answers employees' and managers' inquiries using the Knowledge tools __ Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements __ Suggests methods to update, simplify, and enhance processes, procedures, and technologies __ Works independently within the framework of defined processes __ Ensures one's own orders to be finished on time __ Assists other departments based on business needs __ Performs additional tasks assigned by the hierarchical superior related to business needs

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