Assigned Support Engineer (Australia) job opportunity at GitLab.

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GitLab Assigned Support Engineer (Australia)
Experience: 1-year
Pattern: remote
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Support Engineer

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degreeDiploma
Australia

Provide #technical support to our largest Self-managed, GitLab Dedicated and GitLab.com customers. Proactively engage with and build rapport with key customer stakeholders. __ Collaborate with our Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy Troubleshoot and resolve complex, critical, and sensitive support issues via Zendesk tickets, email and video conferencing. __ Collaborate effectively with Support Engineering team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart). __ Collaborate with our #Product, Development, Infrastructure, Customer Success and #Sales teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy __ Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.

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