Director, Digital Customer Success job opportunity at Synthesia.

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Synthesia Director, Digital Customer Success
Experience: 1-year
Pattern: hybrid
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Digital Director

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degreeBachelor's (B.Com.)
loacation New York City, London, England, United Kingdom
loacation New York City,..........United Kingdom

#Synthesia is seeking an experienced #Digital #Customer Success leader to build a world-class digital customer success #program to engage, nurture, and expand our customer base within the global Mid-Market and Emerging segments. Reporting directly to the SVP of Customer Success, you will lead the strategy, tooling, and execution of our scaled Customer Success programs. You will sit at the intersection of Customer Success, #Product, Marketing, and RevOps, driving proactive engagement, adoption, and retention through data-driven, scalable customer experiences. Recruit, develop, and retain a high-performing team of Digital Customer Success #Managers __ Define and execute a digital-first customer journey for thousands of Customers across the global Mid Market and Emerging customer segments __ Design and execute automated data-driven customer lifecycle programs that drive adoption, usage, value, and retention __ Continuously measure and optimize performance through rigorous experimentation __ Collaborate with Product, Engineering, Marketing, and RevOps to build the right infrastructure, tooling, and product features __ Own renewal targets for the Mid Market and Emerging customer segments and ensure accurate and timely forecasting __ Collaborate with #Sales leadership to drive expansion and growth
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