Digital Customer Success Manager job opportunity at Synthesia.

Home Jobs In United Kingdom Tag: Customer success Digital Customer Success Manager position at Synthesia


bot
Synthesia Digital Customer Success Manager
Experience: 3-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer success

Copy Link Report
degreeBachelor's (B.A.)
loacation London, United Kingdom
loacation London....United Kingdom

Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments __ Achieve customer goals and address concerns in short-term interactions Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups Contribute to the creation of digital CS playbooks and email sequences to drive user activation Follow the digital CS practices and strategy for each customer based on data analysis and the customer's needs __ Leverage #tools, #technology to deliver #value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours Use data to identify risk or opportunity and segment a large book of business Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions Represent the voice of the customer and influence the product development roadmap Work closely with Finance and Legal teams to ensure all contracts are accurate

Other Ai Matches

Senior Product Designer Applicants are expected to have a solid experience in handling Product Design related tasks
Business Systems Engineer Applicants are expected to have a solid experience in handling Analyst related tasks
Sales Commissions Analyst Applicants are expected to have a solid experience in handling Sales related tasks
Strategic Finance Manager Applicants are expected to have a solid experience in handling Finance related tasks
Lead Software Engineer, front end (L5/6) Applicants are expected to have a solid experience in handling Engineering related tasks
Lead Enterprise Product Marketing Manager Applicants are expected to have a solid experience in handling Marketing related tasks
Accounting & Procure-to-Pay Associate Applicants are expected to have a solid experience in handling Accounting related tasks
SEO Manager Applicants are expected to have a solid experience in handling Marketing related tasks
Digital Designer (mid-level) Applicants are expected to have a solid experience in handling Digital Designer related tasks
Strategic Account Executive Applicants are expected to have a solid experience in handling Sales related tasks
Strategic Account Executive (German Speaking) Applicants are expected to have a solid experience in handling Sales related tasks
Sales Development Representative - German Speaker Applicants are expected to have a solid experience in handling Sales related tasks
Strategic Finance Associate Applicants are expected to have a solid experience in handling Finance related tasks
Principal Product Designer Applicants are expected to have a solid experience in handling Product Design related tasks
Director, Customer Success Applicants are expected to have a solid experience in handling Customer success related tasks
Technical Support Specialist Applicants are expected to have a solid experience in handling Technical Support related tasks
Senior Regulatory Lead Applicants are expected to have a solid experience in handling Regulatory related tasks
Senior Research Engineer - Video Post Training Applicants are expected to have a solid experience in handling Engineering related tasks
Principal Product Manager Applicants are expected to have a solid experience in handling Product management related tasks
Senior Research Engineer - Data Applicants are expected to have a solid experience in handling Engineering related tasks
Director, Digital Customer Success Applicants are expected to have a solid experience in handling Digital Director related tasks
Director, Service Operations Applicants are expected to have a solid experience in handling Operations related tasks
Lead Software Engineer, back end (L5/6) Applicants are expected to have a solid experience in handling Engineering related tasks