Soho Support Coordinator - Membership || Americas: Mexico City job opportunity at Soho House & Co.

Home Jobs In Mexico Tag: Customer Support Soho Support Coordinator - Membership || Americas: Mexico City position at Soho House & Co


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Soho House & Co Soho Support Coordinator - Membership || Americas: Mexico City
Experience: 1-year
Pattern: full-time
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Customer Support

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degreeProfessional Certificate
Mexico

You will be responsible for delivering a first class #service to our members throughout The Americas, whilst adhering to departmental SLA’s. __ This role has great growth potential for the right candidate and would suit someone passionate about delivering a great #customer experience. __ To be an enthusiastic first point of #contact for Soho House member queries via telephone and email. __ Responding to these queries in a timely manner and adhering to the departments SLA’s. __ Offering a pro-active #service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries. __ Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members.- bookings __ Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. __ You will be part of a #team responsible for the general #administration of The Americas houses (and future house openings). Along with table #reservations and event queries for US properties. __ Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions. __ Supporting other departments with #information requests etc. __ Plus any ad-hoc projects given by the Head of Support / Soho Support #Manager

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