Partner - Customer Support Traditional Channels.Fixed Broadband job opportunity at MTN.

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MTN Partner - Customer Support Traditional Channels.Fixed Broadband
Experience: 4-years
Pattern: hybrid
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degreeBachelor's (B.Sc.)
loacation Ikoyi, Lagos, Nigeria
loacation Ikoyi, Lagos....Nigeria

Work with product, UAT and support teams to validate new #products, new systems, and upgrades. __ Generate relevant reports as required by the business. __ Ensure resolution of ALL service provisioning and sales support PPPs items. __ Analysis of customer requests for prompt resolution. Ensure end-to-end account #management for Broadband customers. __ Review new and existing customer service contracts to identify and escalate clauses with negative impact on #customer support and relationship management. __ Implement new initiatives on simplified customer’s journey across all #digital channels and regularly review FAQs to address customer’s needs.

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