Seasonal Host job opportunity at Soho House & Co.

Home Jobs In United States Of America Tag: Front Service Seasonal Host position at Soho House & Co


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Soho House & Co Seasonal Host
Experience: 4-years
Pattern: full-time
Country:
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Salary:
Status:

Front Service

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degreeProfessional Certificate
loacation New York, United States Of America
loacation New York....United States Of America

You are responsible for greeting guests, answering all incoming calls, and creating #reservations for the Club or F&B Operation(s)/Restaurant(s). __ The #Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. __ Responsibilities also entail excellent #service to all guests, members and staff via friendliness, #professional, and organizational efficiency. __ A successful Host, you may be responsible for training other reception #team members on process and service standards set at Soho House. __ As an experienced Host you are required to be able to master our phone #system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival. __ Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner __ Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of #operation and amenity availability/pricing and calls for restaurant, roof and cinema #reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail __ Create reservations for club/restaurants and assist F&B #Managers on the floor with service standards and service #execution __ Punctuating all calls and interactions with friendliness, accuracy, and discretion __ Work with the reception #team to ensure excellent service for members and open dialogue is had to manage expectations properly __ Build relationships with members and guests and communicate and red flags and positive feedback to #management to assess __ Influence a fun and positive atmosphere by being approachable and #professional __ Performs other duties as assigned by #supervisor/manager

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