Membership Manager - Soho House Dumbo job opportunity at Soho House & Co.

Home Jobs In United States Of America Tag: Member Relations Membership Manager - Soho House Dumbo position at Soho House & Co


bot
Soho House & Co Membership Manager - Soho House Dumbo
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Member Relations

Copy Link Report
degreeProfessional Certificate
loacation New York, United States Of America
loacation New York....United States Of America

Member Introductions & Onboarding: #Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and #facilities. __ In partnership with Member #Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values. __ Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions. __ Membership Behaviour Management: #Monitor and record member behaviour, keeping detailed #logs on Salesforce for future reference and updating on action that has been taken. __ Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out. __ Ensure #information is passed along to the Head of Membership for follow-up when the Head of Membership is not present in the House. __ Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community. __ Membership Retention & Engagement: Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success #Teams to identify potential churn risks. __ #Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed. __ Support and #execute retention initiatives in collaboration with the Head of Membership, #Operations, and Member Relations team. __ Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions, in person and via email. Ensure that there is presence on the floor during busy times, to gather feedback and look after members. __ Supporting the Head of Membership in meeting and engaging with members to resolve potential problems. __ Plan and draft the monthly member outreach email – gathering #information from Operations and #Events teams at the House and working in collaboration with the #Global Marketing team to ensure members are always up-to-date on key information and moments to help them make the most of their membership. __ Facilitate ad hoc communications on an as-needed basis with support from the Global Marketing team. __ Drive awareness of operational updates and key events and offers by briefing in local push notifications, to be deployed by the Global Marketing team. __ Membership Applications & Committee Support: Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals. __ Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (e-mail, committee chat groups, etc.). __ Prepare membership applications ahead of approval, ensuring any #applications missing proposers have been contacted, or met if further information is needed. __ Prepare the Committee approval lists for review before each meeting. __ Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership. __ Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.

Other Ai Matches

House (Hotel) Manager - Soho House São Paulo Applicants are expected to have a solid experience in handling Hotel Manager related tasks
Sushi Chef de Partie - New Opening Pool House Barcelona Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Floor Manager - Soho House Tel Aviv Jaffa Applicants are expected to have a solid experience in handling FOOD & BEVERAGE MANAGEMENT related tasks
Bartender - Soho House São Paulo Applicants are expected to have a solid experience in handling Bar Service related tasks
Retail Sales Consultant (Full Time) - Soho Home Westbourne Grove Applicants are expected to have a solid experience in handling Sales Consultant related tasks
Line Cook I Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Finance Manager - Soho House Tokyo Applicants are expected to have a solid experience in handling Finance related tasks
Lead Sushi Cook- Soho House West Hollywood Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Cowshed Spa Manager Applicants are expected to have a solid experience in handling Spa Therapist related tasks
Waiter's Assistant Barcelona Pool House (New Opening) Applicants are expected to have a solid experience in handling Service Assistant related tasks
Demi CDP - Soho House Istanbul Applicants are expected to have a solid experience in handling Cook related tasks
Public Area Attendant - Soho House Amsterdam Applicants are expected to have a solid experience in handling Hospitality Cleaning related tasks
Bartender (part-time) - Le Vallauris Palm Springs Applicants are expected to have a solid experience in handling Bar Service related tasks
Membership Manager Applicants are expected to have a solid experience in handling Member Relations related tasks
Spa Attendant Applicants are expected to have a solid experience in handling Spa Service related tasks
Bartender - Soho House Bangkok Applicants are expected to have a solid experience in handling Bartender related tasks
Cecconi's Host (Seasonal | Part-time) Applicants are expected to have a solid experience in handling Service Support related tasks
Assistant Front Office Manager(Hotel) - Soho Warehouse Applicants are expected to have a solid experience in handling Office Manager related tasks
Sous Chef - Soho House Copenhagen Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Polisher Applicants are expected to have a solid experience in handling Polisher related tasks
Maintenance Technician Applicants are expected to have a solid experience in handling Facility Maintenance related tasks
Regional Cost Controller Applicants are expected to have a solid experience in handling Controller related tasks
House Attendant - Soho House Holloway Applicants are expected to have a solid experience in handling House Keeping related tasks