Membership Manager - Soho House Austin job opportunity at Soho House & Co.

Home Jobs In United States Of America Tag: Member Relations Membership Manager - Soho House Austin position at Soho House & Co


bot
Soho House & Co Membership Manager - Soho House Austin
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Member Relations

Copy Link Report
degreeProfessional Certificate
loacation Austin, United States Of America
loacation Austin....United States Of America

Member Introductions & Onboarding: #Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and #facilities. __ In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values. __ Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions. __ Membership Behaviour Management: Monitor and record member behaviour, keeping detailed #logs on Salesforce for future reference and updating on action that has been taken. __ Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out. __ Ensure #information is passed along to the Head of Membership for follow-up when the Head of Membership is not present in the House. __ #Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community. __ Membership Retention & Engagement: Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success #Teams to identify potential churn risks. __ #Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed. __ Support and #execute retention initiatives in collaboration with the Head of Membership, #Operations, and Member Relations team. __ Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions, in person and via email. __ Ensure that there is presence on the floor during busy times, to gather feedback and look after members. __ Supporting the Head of Membership in meeting and engaging with members to resolve potential problems. __ Plan and draft the monthly member outreach email – gathering information from Operations and #Events teams at the House and working in collaboration with the #Global Marketing team to ensure members are always up-to-date on key information and moments to help them make the most of their membership. __ Facilitate ad hoc communications on an as-needed basis with support from the Global Marketing team. __ Drive awareness of operational updates and key events and offers by briefing in local push notifications, to be deployed by the Global Marketing team. __ Membership Applications & Committee Support: Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals. __ Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (e-mail, committee chat groups, etc.). __ Prepare membership #applications ahead of approval, ensuring any applications missing proposers have been #contacted, or met if further information is needed. __ Prepare the Committee approval lists for #review before each meeting. __ Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership. __ Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.

Other Ai Matches

Chef de Partie - Soho House Paris (M/F) Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Bar Captain - Soho House São Paulo Applicants are expected to have a solid experience in handling Bar Service related tasks
F&B Supervisor Berenjak Applicants are expected to have a solid experience in handling Food Supervisor related tasks
Refrigeration technician (m/f/d) Applicants are expected to have a solid experience in handling Technician related tasks
Junior Sous Chef Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Bartender - Soho House New York Applicants are expected to have a solid experience in handling Bar Service related tasks
Sous Chef - Soho House Austin Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Membership Manager - South East Asia Applicants are expected to have a solid experience in handling Membership & Events related tasks
Cecconi's Runner (Seasonal) Applicants are expected to have a solid experience in handling Service Support related tasks
Private Events Manager- Ludlow House Applicants are expected to have a solid experience in handling Event Manager related tasks
Receptionist - Soho Works - 875 Washington Applicants are expected to have a solid experience in handling Front Service related tasks
Rooms - All positions Applicants are expected to have a solid experience in handling House Service related tasks
Beach Host (Seasonal) Applicants are expected to have a solid experience in handling Beach Service related tasks
People Partner - Soho House Tokyo Applicants are expected to have a solid experience in handling Human Resources related tasks
Line Cook II Applicants are expected to have a solid experience in handling Kitchen Operations related tasks
Gym Receptionist - Soho House São Paulo Applicants are expected to have a solid experience in handling Receptionist related tasks
Runner Applicants are expected to have a solid experience in handling Runner related tasks
Floor Manager – Soho Roc House, Mykonos Applicants are expected to have a solid experience in handling Service Support related tasks
Room Maid Applicants are expected to have a solid experience in handling Room Service related tasks
House Attendant - Soho House Holloway Applicants are expected to have a solid experience in handling House Keeping related tasks
Part Time Bartender - Malibu Applicants are expected to have a solid experience in handling Bar Service related tasks
Waiter/Waitress – Soho Roc House, Mykonos Applicants are expected to have a solid experience in handling Service Support related tasks
Executive Assistant to CCO Applicants are expected to have a solid experience in handling Executive Assistant related tasks