Contact Centre Brand Advisor - South Korean Speaking job opportunity at BOSCH.



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BOSCH Contact Centre Brand Advisor - South Korean Speaking
Experience: 1-year
Pattern: full-time
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Salary:
Status:

Advisor

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degreeProfessional Certificate
loacation Liverpool, United Kingdom
loacation Liverpool....United Kingdom

Deliver a truly luxury experience to our #customers. __ Develop an exceptional understanding of the range of #vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car” __ Provide a tailored, friendly and professional #service, with the customer firmly at the heart of what you do. __ Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended #service. __ Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience. __ Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers. __ Provide a value add service that enhances the customer experience and builds our brand and service reputation. __ Capture, maintain and ensure quality of customer data. __ Identify and highlight any service related issues, incidents or trends. __ Highlight and escalate issues as necessary.

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