Membership Manager job opportunity at Soho House & Co.

Home Jobs In United States Of America Tag: Member Relations Membership Manager position at Soho House & Co


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Soho House & Co Membership Manager
Experience: 5-years
Pattern: full-time
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Member Relations

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degreeProfessional Certificate
loacation Miami, United States Of America
loacation Miami....United States Of America

Member Introductions & Onboarding: #Maintain and #manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities. __ In partnership with Member Relations, #host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values. __ Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions. __ Membership Behaviour Management: Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action that has been taken. __ Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out. __ Ensure #information is passed along to the Head of Membership for follow-up when the Head of Membership is not present in the House. __ #Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community. __ Membership Retention & Engagement: Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success #Teams to identify potential churn risks. __ #Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed. __ Support and #execute retention initiatives in collaboration with the Head of Membership, #Operations, and Member Relations team. __ Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions, in person and via email. __ Ensure that there is presence on the floor during busy times, to gather feedback and look after members. __ Supporting the Head of Membership in meeting and engaging with members to resolve potential problems. __ Plan and draft the monthly member outreach email – gathering #information from Operations and #Events teams at the House and working in collaboration with the #Global Marketing team to ensure members are always up-to-date on key information and moments to help them make the most of their membership. __ Facilitate ad hoc communications on an as-needed basis with support from the Global Marketing team. __ Drive awareness of operational updates and key events and offers by briefing in local push notifications, to be deployed by the Global Marketing team. __ Membership Applications & Committee Support: Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals. __ Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (e-mail, committee chat groups, etc.). __ Prepare membership #applications ahead of approval, ensuring any applications missing proposers have been contacted, or met if further information is needed. __ Prepare the Committee approval lists for review before each meeting. __ Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership. __ #Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.

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