Customer Service Representative I (Housing) - OFMD job opportunity at WashU.

Home Jobs In United Kingdom Tag: Service representative Customer Service Representative I (Housing) - OFMD position at WashU


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WashU Customer Service Representative I (Housing) - OFMD
Experience: 1-year
Pattern: full-time
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Service representative

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degreeDiploma
loacation On Campus/Onsite locations Washington University Medical Campus, United Kingdom
loacation On Campus/Onsi..........United Kingdom

Job Description Primary Duties & Responsibilities: Receives, records, and distributes work orders from tenants for Facilities #Engineering and EVS. Coordinates with #facilities partners to ensure follow-up and completion of work orders assigned. Provides data entry within multiple databases and systems supporting housing. Facilitates access to units for campus partners to complete any necessary work. Includes distribution of vendor badges and keys, as well as temporary parking #assignments. Provides customer service to walk-up customers as well as by phone and online work order submittal. Oversees EVS quality assurance and performs routine cleaning and maintenance of fitness center equipment. This may include performing minor repairs, coordinating vendor maintenance, and tracking the lifecycle and replacement plans for fitness equipment. Lifts equipment weighing up to 70 pounds on a regular basis as part of maintaining the fitness center. Maintains a database of fitness center users and ensures all are in compliance with safety and fitness center usage requirements. Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier one customer service follow-up and ensures the completion and closure of escalated service issues. Maintains a strong working knowledge of software, computer, and telephone systems, as well as facilities terminology, in assigning and/or dispatching work. Monitors shared mailbox and handles any confidential and personal information in a professional manner. Responsible for back-up coverage of multiple service desks and maintaining a strong knowledge base to assist a variety of customers, including students, faculty, staff, and external visitors to the medical school campus. Performs other duties as assigned and in support of the Facilities Management Department.

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