House (Hotel) Manager - Soho House São Paulo job opportunity at Soho House & Co.

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Soho House & Co House (Hotel) Manager - Soho House São Paulo
Experience: 11-years
Pattern: full-time
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Status:

Hotel Manager

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degreeBachelor's (B.Sc.)
loacation São Paulo, Brazil
loacation São Paulo....Brazil

House #Manager #serves as the strategic and operational leader of all Rooms Division areas within a boutique luxury #hospitality environment. __ This includes oversight of Front Office, Housekeeping, Gym/Wellness, Reservations, #Maintenance, and Minibar. __ The House Manager ensures seamless guest experiences, drives #financial performance, and fosters a high-performing, service-driven team culture. __ This role reports to the General Manager and collaborates closely with the Club Manager and other senior leaders within the House to #execute daily #operations while maintaining brand standards, guest satisfaction, and operational excellence. __ Ensure the delivery of exceptional, personalized guest service across all touch points of the Rooms Division. __ Serve as the senior Rooms leader on property, directing operations across Front Desk, Guest Services, #Health Club, Housekeeping, and #Maintenance. __ Personally engage with members and #hotel guests to resolve concerns, gather feedback, and foster loyalty. __ Ensure that the physical condition of all guest areas meets #brand standards through regular walkthroughs and preventative maintenance follow-ups. __ #Maintain intimate knowledge of VIPs, members, repeat guests, and special preferences to enhance the personalized service experience. __ Lead departmental budgeting, forecasting, and P&L accountability, ensuring cost controls without compromising service delivery. __ Monitor labor productivity, scheduling, and departmental KPIs (e.g., ADR, Occupancy, RevPAR, service scores). __ Collaborate with #Sales, #Events, and Marketing to drive room #revenue, Health Club revenue, and promote on-property experiences. __ Recruit, develop, and retain a high-performing Rooms Division team; actively coach department heads and emerging leaders. __ Implement structured training #programs, SOPs, and service rituals to ensure consistency and excellence across all shifts. __ Conduct regular team meetings and one-on-ones to foster transparency, accountability, and collaboration. __ Ensure all team members embody Soho House values and deliver hospitality with authenticity and care. __ Oversee health, safety, and #security compliance, conducting regular inspections and driving corrective action. __ Maintain full compliance with licensing regulations and local labor #laws. __ Serve as property Duty Manager when assigned, acting as the highest on-site authority in guest-facing matters. __ All other duties as assigned by #supervisor.

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