Service Specialist job opportunity at Volkswagen AG.

Home Jobs In Italy Tag: Specialist Service Specialist position at Volkswagen AG


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Volkswagen AG Service Specialist
Experience: 1-year
Pattern: full-time
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Specialist

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loacation Milan, Italy
loacation Milan....Italy

Verify the actual #fault of the car and the need for scheduled #maintenance through remote documentation review. Ensure the accuracy of cost estimates to confirm that service center quotes align with #manufacturer guidelines and repair #techniques. Manage requests within specified timelines and provide repairers with #authorization numbers for payment and invoice issuance. Evaluate total #loss scenarios for excessive cost and approve contract closure. Determine and confirm the application of contractual exclusions. Verify #reimbursements for #customer-prepaid costs. Handle complaints within the assigned area of responsibility. Report dealers not adhering to economic and service #management conditions. Authorize credit notes following justified disputes regarding repairs. Exercise #decision-making autonomy within specified timelines and according to the #role, function, and profile assigned by the management. Verify through #remote documentation the actual damage of the car and perform cost estimation to ensure the correctness of the repair by verifying that the estimates prepared by the service centers, comply with the manufacturer's guidelines and repair techniques Indicate the correct point of impact of damage sustained by vehicles, provide definition of penalties to be applied Handling complaints related to the area of #responsibility

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