Fraud Enforcement Manager, Transaction Fraud job opportunity at Etsy Inc.

Home Jobs In United States Of America Tag: Manager Fraud Enforcement Manager, Transaction Fraud position at Etsy Inc


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Etsy Inc Fraud Enforcement Manager, Transaction Fraud
Experience: 3+years
Pattern: hybrid
Country:
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Salary:
Status:

Manager

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degreeBachelor's (B.Sc.)
loacation Brooklyn, New York, United States Of America
loacation Brooklyn, New ..........United States Of America

As a key contributor to our #fraud #prevention efforts, you'll be at the forefront of keeping #Etsy a safe and trusted #marketplace! We're looking for someone who's passionate about proactively detecting fraud, minimizing losses, conducting in-depth investigations, and diving into data to spot trends. You'll work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations, all with the goal of making our defenses even better. __ Conduct comprehensive reviews and in-depth #investigations into complex fraud cases, especially those involving chargebacks and/or account takeovers. This means meticulously analyzing transaction patterns, user behavior, and all sorts of data points to identify and pinpoint fraudulent activity. __ Proactively identify emerging fraud trends, patterns, and vulnerabilities. This involves meticulous #data #analysis using Looker and SQL, using visualization, dashboard, and querying capabilities to translate insights into actionable recommendations for improving detection strategies and operational processes. __ Help the development and implementation of robust measurement frameworks and QA processes for both human review teams and automated fraud detection models. The feedback you provide and continuous contributions will be impactful to calibrations making sure everything is super accurate and efficient. __ Collaborate with Data #Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and ongoing optimization. Help bridge the gap between operational needs and model performance. __ Act as a fraud subject matter expert for new product launches and initiatives, assessing potential fraud risks, providing input on design, and supporting the development of appropriate controls. __ Constantly be on the lookout for ways for process efficiencies and operational improvements within the fraud prevention lifecycle. This could involve leading or contributing to initiatives that streamline workflows, improve our tools, or simply reduce manual effort. __ Create and maintain clear and detailed documentation of fraud patterns, investigation techniques, and effective strategies. Plus, you'll share your wisdom and provide training to new #specialists and other team members. __ Assist in developing and delivering fraud prevention training for internal and external agents. Build and maintain documentation, including workflows and fraud trend insights, to improve team investigations and #operational efficiency.

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