Senior Full Stack Engineer (Support & Observability Focus) job opportunity at CoverGo.

Home Jobs In Turkey Tag: Engineer Senior Full Stack Engineer (Support & Observability Focus) position at CoverGo


bot
CoverGo Senior Full Stack Engineer (Support & Observability Focus)
Experience: 5-years
Pattern: remote
Country:
apply Apply Now
Salary:
Status:

Engineer

Copy Link Report
degreeTechnical Certificate
Turkey

Triage and #troubleshoot support issues, when required escalate to project or product engineering teams. __ Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems. __ Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions. __ Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary. __ Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java). __ Configure enterprise monitoring solutions. __ Conduct thorough post-incident reviews to identify root causes and implement preventive measures. __ Automate support needs, develop runbooks, improve and maintain support tools. __ Participate in infrastructure capacity planning, demand forecasting, #software performance analysis and systems tuning. __ Understand our product offerings and continuously look for ways to improve the engineering support experience and platform #engineering tooling. __ Participate in R&D / explorations / automation with #AI. __ Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution. __ Participate in strategic discussions around customer lifecycle, retention, and satisfaction. __ Provide support coverage during the fixed shift (5:00 PM - 2:00 AM GMT +3, including weekends with 2 weekly designated days off).

Other Ai Matches

Senior Software QA Engineer (Manual Testing) Applicants are expected to have a solid experience in handling Engineering related tasks
Lead Full Stack Engineer (.Net, Vue/React) - Full Remote Applicants are expected to have a solid experience in handling Engineering related tasks
Junior Integration Support Engineer (Fully Remote) Applicants are expected to have a solid experience in handling Engineer related tasks
Junior Integration Support Engineer Applicants are expected to have a solid experience in handling Engineer related tasks
HR & Culture Intern Applicants are expected to have a solid experience in handling HR Intern related tasks
Senior Full Stack Engineer (.Net, Vue/React) - Fully Remote Applicants are expected to have a solid experience in handling Engineering related tasks
Software Architect Applicants are expected to have a solid experience in handling Architect related tasks
QA Engineer (Manual Testing) Applicants are expected to have a solid experience in handling QA Engineer related tasks
Solutions Architect (Insurance) - Fully Remote Applicants are expected to have a solid experience in handling Architect related tasks
Junior Integration Support Engineer (Fully Remote) Applicants are expected to have a solid experience in handling Engineering related tasks
Customer Support Specialist (Fully Remote) Applicants are expected to have a solid experience in handling Customer advisor related tasks
Product Owner - Health Insurance (Fully Remote) Applicants are expected to have a solid experience in handling Product owner related tasks
Lead Full Stack Engineer (.Net, Vue/React) - Fully Remote Applicants are expected to have a solid experience in handling Engineer related tasks
QA Engineer (Manual Testing) Applicants are expected to have a solid experience in handling Manager related tasks
Data Intern Applicants are expected to have a solid experience in handling Intern related tasks
Multimedia & Motion Designer (Fully Remote) Applicants are expected to have a solid experience in handling Designer related tasks
Senior Full Stack Engineer (.NET, Vue/React) - Hybrid Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Business Analyst - Insurance (Fully Remote) Applicants are expected to have a solid experience in handling Analyst related tasks
Digital Insurance Project Manager - Cantonese Speaker (Fully Remote) Applicants are expected to have a solid experience in handling Project manager related tasks
Senior Business Analyst - Life Insurance (Fully Remote) Applicants are expected to have a solid experience in handling Analyst related tasks
Digital Insurance Project Manager (Fully Remote) Applicants are expected to have a solid experience in handling Management related tasks
Solutions Architect (Insurance) - Fully Remote Applicants are expected to have a solid experience in handling Architecture related tasks
Senior Full Stack Engineer (Support & Observability Focus) Applicants are expected to have a solid experience in handling Engineer related tasks