Forecasting and Planning Manager job opportunity at AXA.

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AXA Forecasting and Planning Manager
Experience: 1-year
Pattern: full-time
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Management

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degreeProfessional Certificate
loacation TUNBRIDGE WELLS, GB, United Kingdom
loacation TUNBRIDGE WELL..........United Kingdom

#Forecast and maintain CS resource models (including partner support as required) to support accurate, demand-driven forecasts. __ Conduct trend #analysis to translate forecasts into #recruitment requirements by area, ensuring optimal resource levels year-round. __ Create ad hoc and bespoke MI reporting from Genesys and keep stakeholders updated on progress and timelines. Lead the scheduling of Phones and Non-phone activity across all AGH CS to ensure 24/7 global coverage meets customer demand. __ Oversee the Weekly Handover Report, identify and rectify #advanced staffing errors before deployment.
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