Customer Success Manager - Software job opportunity at Honeywell.

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Honeywell Customer Success Manager - Software
Experience: no-experience
Pattern: remote
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Manager

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loacation United Kingdom, United Kingdom
loacation United Kingdom....United Kingdom

Key Responsibilities: Manage partner relationships to retain and renew SaaS revenue, focusing on up-selling and maintaining a deep understanding of product features for specific business needs #PartnerSuccess Oversee the entire partner lifecycle, from pre-sales and onboarding to monitoring account usage and addressing churn risks Collaborate with CSM teams to develop documentation for onboarding and training, while providing technical support and feedback to Product and Development teams Continuously improve engagement processes, ensuring value for partners and supporting sales efforts for renewals and lead capture #SaaS Conduct quarterly account reviews and work with marketing on surveys and case studies to enhance partner relationships and gather feedback #CustomerRetention

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